You may return new, unopened items or unworn apparel within 30 days of purchase for a full refund, exchange or site credit. It's easy to request the return through the site by logging in and going to order history.
Upon receiving your request, (though our web store) we will issue an RMA number (return merchandise authorization) and return instructions by USPS. If the return is a result of our error (incorrect or defective item), we will supply you with a pre-paid shipping label, with tracking. If you can't find your order info, no worries email us orders@underU4men.com, or call 503-206-5858 (10am - 5pm PT) and we will help get your return processed.
We strive to issue approval for your exchange request or refund the next business day. We process all exchange, credit or refund approvals within 2 days of receiving the item(s) back. Please remember it can take up to 8 days for USPS to return a shipment from the East Coast and your credit card may take a couple of days to process.
We offer a liberal return policy for the fantastic brands we carry but regret we cannot accept the return on underwear or body care products unless defective, due to hygiene concerns. For defective underwear or body care product do not return them, we will ask for a photo of the defect to facilitate the replacement or store credit.
We ship to all of the United States, yes Puerto Rico too! We will start shipping to Canada in the Fall of 2020. When you place an order, you will be given three options, FREE shipping for a qualified purchase, $5 flat rate USPS 2-3 day priority mail or In-Store pick up if you live in Portland, Oregon.
Return shipment fees are the responsibility of the customer for orders under $175.00, if you order is $175.00 or more we offer FREE returns, and will email you a pre-paid return shipping label. We also offer free return shipping on defective or in the very rare case we shipped the wrong item in error.
Shipping & Returns