You may return new, unopened items or unworn apparel within 30 days of purchase for a refund, credit or exchange. To avoid return fees, please consider an exchange or web credit.
Like many retailers, we charge a FEE for apparel returns. Our FEE is $9.00 per garment, it covers inspection and handling. This FEE will be subtracted from your refund. In add-on we may subtract the cost of a return shipping label is supplied.
To AVOID RETURN FEES, request an In-Store Gift Card, Web Store Credit, or Exchange.
It's easy to request the return through the site by logging in and going to order history.
Upon receiving your request, (through our web store), we will issue an RMA number (return merchandise authorization) and return instructions by USPS. If the return results from our error (incorrect or defective item), we will supply you with a pre-paid shipping label with tracking. If you can't find your order info, no worries; email us at orders@underU4men.com, or call 503-206-5858 (10 am - 5 pm PT), and we will help get your return processed.
We strive to issue an approval for your exchange request or refund the next business day. We process all exchange, credit, or refund approvals within two days of receiving the item(s) back. Please remember it can take up to 8 days for USPS to return a shipment from the East Coast, and your credit card may take a couple of days to process.
We offer a liberal return policy for the fantastic brands we carry but regret we cannot accept the return on underwear or body care products unless they are defective due to hygiene concerns. For defective underwear or body care product, do not return them; we will ask for a photo of the defect to facilitate the replacement or store credit.
Return shipment fees are the responsibility of the customer for orders under $300.00; if your order is $300.00 or more, we offer a FREE return of one apparel item. We will email you a pre-paid return shipping label. We will also waive the Return Item Fee for orders over $300.00
We ship to all of the United States and, Puerto Rico! Buyer is responsible for supplying a secure delivery point for UPS or USPS delivery. When you place an order, you will be given three options, FREE shipping for a qualified purchase, A flat rate USPS 2-3 day priority mail, or In-Store pick up if you live in Portland, Oregon.
WHAT IF MY ITEM SAYS DELIVERED BUT ITS NOT THERE:
If tracking shows delivery but item is missing and the items tracking show it was delivered to the supplied address it is the responsibility of the buyer not underU4men or Apothecary4men. You need to submit a claim to UPS or USPS that this item was not correctly delivered. If stolen, one option might be the buyers credit card purchase insurance and filing a claim for stolen product. As the shipper our liability is limited if the item show delivered to the correct address.
We will try to help with replacement at a discount or gift card is some cases, please inquire. Charge Backs are not an option if the tracking shows delivered. Contested charges and resolutions charges will be passed back to the buyer.